Shipping policy
Thank you for shopping with Bristelle! Below you’ll find everything you need to know about how we process and ship your order.
Shipping Destinations
We currently ship to all addresses within the United States, including P.O. boxes.
Shipping Cost
We offer FREE standard shipping on all orders within the USA. 🚚
Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.
Delivery Time
Once your order has been processed, delivery takes 7–12 business days. Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays or high order volume.
Order Tracking
As soon as your order ships, you’ll receive a confirmation email with your tracking number. Please allow 24–48 hours for tracking information to become active.
Incorrect Address
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice a mistake, contact us as soon as possible, and we’ll do our best to update it before your order ships.
Lost or Delayed Packages
If your order hasn’t arrived within 15 business days of shipping, or if your tracking shows it as delivered but you haven’t received it, please contact us. We’ll work with the carrier to locate your package and make it right.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with a photo of the item and packaging, and we’ll send you a replacement or issue a refund.
Multiple Items
If you order more than one item, your products may arrive in separate packages at different times. You’ll receive tracking information for each one.
Questions?
If you have any questions about your order or shipping, please contact us at:
We reply within 24–48 hours, Monday through Friday. 💕