Privacy policy
At Bristelle, your privacy matters to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit or make a purchase from our store.
Information We Collect
When you visit our store, place an order or contact us, we may collect:
- Contact details, such as your name, email address and phone number
- Shipping and billing addresses
- Order details, such as the products you purchased and payment status
- Payment information, which is processed securely by our payment providers. We never see or store your full card details.
- Device and browsing information, such as your IP address, browser type and the pages you visit, collected through cookies and similar technologies
How We Use Your Information
We use your information to:
- Process, ship and deliver your orders
- Send order confirmations, shipping updates and tracking information
- Respond to your questions and provide customer support
- Prevent fraud and keep our store secure
- Improve our website, products and shopping experience
- Send you marketing emails, only if you’ve opted in. You can unsubscribe at any time.
Sharing Your Information
We never sell your personal information. We only share it with trusted partners who help us run our store, such as:
- Our e-commerce platform (Shopify)
- Payment processors
- Shipping carriers and fulfillment partners
- Analytics and marketing tools
These partners only use your information as needed to provide their services to us. We may also share information when required by law.
Cookies
We use cookies to keep our store working properly, remember your cart, and understand how visitors use our site. You can disable cookies in your browser settings, but some parts of the store may not work correctly.
Data Security
We take reasonable measures to protect your personal information. All payments are processed through secure, encrypted payment gateways. However, no method of transmission over the internet is 100% secure.
Data Retention
We keep your order information for our records unless you ask us to delete it, or unless we’re required to keep it for legal, tax or accounting purposes.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request that we correct or delete your information
- Opt out of marketing communications
- Request a copy of your data
If you’re a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request its deletion. If you’re in the European Union, you have rights under the GDPR. To exercise any of these rights, contact us at the email below.
Children’s Privacy
Our store is not intended for children under 13, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at: